How do I return my online order?

Humanrace are happy to refund within 28 days for any unsuitable items, provided they are in resalable condition.

All our parcels contain a return form to use when you send items back. Fill in the return form using the code that best explains the reason for your return, and place this, together with the item(s) you wish to return in the parcel.

You can return more than one order or parcel at once, providing that you include all relevant returns notes in the parcel

Exceptions:

Please note that our return policy may differ for designer, special collections and our external home assortment. Fabric face masks cannot be returned due to safety and hygiene reasons. Items purchased in store must be returned to store. This does not affect your statutory rights.

If you ordered items from our external home assortment please follow the instructions detailed on your delivery note or contact Customer Service if you need help to return these items.

Do I need to pay for my return?

Returns are free of charge.

How will I be refunded?

Returns made via Royal Mail, Drop off point or courier: 

Your balance will be refunded within 14 days after you returned the items. Once we have processed your return shipment in our warehouse, we will send you a notice of cancellation via email.

If you have not received your return confirmation email after 14 days, please contact Customer Service with your order number and our team will be happy to help.

You will be refunded to the same payment method you used to make the purchase. If you have paid by credit or debit card, we will refund the balance to the card originally used.

Visit My Account to check the status of your returns and the amount owed to you. Returns are free if the prepaid label is used.